Websites not loading with Kaspersky installed

This article applies to:

  • Kaspersky Anti-Virus 6 & 7
  • Kaspersky Internet Security 6 & 7


Internet Explorer (or any other browser) displays the error ‘Page cannot be displayed’ even when the Internet is connected properly. It may work when Kaspersky is paused.


  1. Right click the Kaspersky system tray icon (usually in the bottom right of your screen).
  2. Click Settings.
  3. Look for Firewall or Anti-Hacker.
  4. You should see this menu below:

    Fig. 1
  5. Select the iexplore.exe process and click Edit (see Fig. 1).
  6. Delete all the items you see (Fig. 2). You can hold the delete key down after selecting the top entry.

    Fig. 2
  7. Click Template, then Internet Explorer (Fig. 3).

    Fig. 3
  8. Then Click OK and Close Kaspersky.

If that doesn’t work:

  1. Try doing the same for svchost.exe. When clicking Template it should say “Windows Services Host”.
  2. For other web browsers you can use the same steps above but instead of iexplore.exe you would use firefox.exe for Mozilla Firefox or opera.exe for Opera.
  3. Also try disabling monitoring of Port 80 shown here:

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