Problem
You receive the following error message when launching Read&Write 11
“There has been a problem with the activation of Read&Write 11. Please contact technical support using ‘support information’ link.”
![error when running read and write 11](https://fixkb.com/wp-content/uploads/2014/06/read-and-write-error-activation-300x240.png)
Cause
Issue occurred with the activation process.
Solution
You will require your activation code. if you no longer have this available please contact text help directly.
- Make sure you have closed Read and write (including any error messages that may be displayed).
- Navigate to the texthelp folder in root of C drive.
“C:\texthelp”. - Delete the file named “rwl.dat”.
- Re-launch Read&Write 11.
- Fill in the activation details and follow the on-screen instructions to set up read and write.