Problem
When pressing connect button on T-Mobile Broadband Dongle software error message Failed to connect. This is sometimes accompanied by a Kaspersky message: UImain.exe Dialler attempted to call *99#
Solution
- Uninstall Kaspersky.
- Uninstall T-Mobile Software.
- Restart machine.
- Reinstall T-mobile Software and drivers (follow T-mobile quick start guide for more information on how to achieve this).
- Restart the computer.
- Install Kaspersky Internet Security using Custom Settings:
- Set Active Network Defence to entirely remove
- Continue install
- Restart the computer.
- Perform the following steps:
- Kaspersky 2009 Users:
- Open Kaspersky and go to Auto-Diallers.
- Add a number exception “*99#” (without the “” quotes).
- Click Apply, then close the Kaspersky window.
- Kaspersky 2010 Users:
- Open Kaspersky and go to Settings.
- go to Threats and Exclusions in the left hand side under Options
- where it says Exclusions click the setting… button and click ADD
- Click Select Object…
- Browse to the uimain.exe in the T-Mobile install directory
- Click OK to close the Exclusion rule menu
- Click OK to close Trusted zone window
- Click OK to close Settings window
- Attempt to connect using T-Mobile connection software