Problem When your OpticBook 3600 scanner is plugged in and connected, there are no lights lit on the hardware. Cause This is likely a problem with the scanner’s power supply. Solution Contact the provider of the scanner for a replacement power supply.
Problem The Plustek OpticBook 3600 will not be recognised on Mac OS X. Solution Download and Install our Mac compatible driver for the OpticBook 3600. It is recommended to use a third party scanning tool such as ReadIris. It will not be recognised in Image Capture.