Can’t open Mindmaps exported to Word in MindView 3

Problem

In MindView 3 on Mac, when you export a mind map into Word it cannot be opened. You receive the following error message:
“The Open XML file <filename> cannot be opened because there are problems with the contents or the filename might contain invalid characters (for example, \/).”

Cause

Your version of MindView is out of date.

Solution

1. Find the contact information for MatchWare for your country.
2. In MindView, on the top menu click MindView -> About MindView.
3. Note the version number including the numbers in brackets.
4. Contact MindWare stating the error you receive and your version number. They should be able to send you an updated version.