“Word has stopped working” when you open Word


When you open Microsoft Word, an error appears saying Word stopped working and needs to close. Additional details may state “Problem Event Name: APPCRASH”.


There are some printer drivers that seem to cause the problem, most commonly manufactured by HP. It may also be due to a corrupt Word setting or install.


Try the following:

  • Change the default printer to the XPS Writer:
    1. Click the Start button (Windows XP users should then click Run).
    2. Type control printers and press Enter.
    3. Right click on “Microsoft XPS Document Writer” and click “Set as default printer”.
  • Reset Word Settings.
  • Repair Microsoft Office.

1 comment

  1. This does work, it works fine when i change the default printer, but, I do need to print to my printer not to the xps ducument writer. Please help.

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