Problem When you start your computer, a notepad window appears with some text. The name of the file is “desktop”. It may contain the following text: “[.ShellClassInfo] LocalizedResourceName=@%SystemRoot%\system32\shell32.dll,-21787” Cause This is caused by the desktop.ini files (created by Windows) being present in (at least) one of the startup folders. The files should be set with… Continue reading “desktop” file opens in Notepad on startup
Month: February 2012
“cannot load compatibility module support” when opening Dragon
Problem When you open Dragon Naturally Speaking you get the following error: “cannot load compatibility module support (GUID = {DD100203-6205-11cf-ab61-0000e8a28647})” The GUID may not be the same as mentioned above. Cause One of your Desktop icons is unreadable by Dragon. Solution Try the following: Remove special Desktop shortcuts: On your Desktop, find the user folder… Continue reading “cannot load compatibility module support” when opening Dragon
Kaspersky 2009 updates to new version and asks for serial number
Problem Your Kaspersky 2009 product reports that you need to update to the latest version and after doing so, it will demand a new serial number before it can work again. Cause Kaspersky 2009 products have been discontinued. Solution You could purchase a license for the latest version of Kaspersky but if you would rather… Continue reading Kaspersky 2009 updates to new version and asks for serial number
Dragon crashes or does not allow full text control in Windows XP
Problem Dragon crashes, freezes or more commonly does not allow full text control and commands in Office applications. You will see that the Green light or tick on the Dragon bar is not lit even in Office applications where it should be indicating that Dragon does not have full control. Cause This is due to… Continue reading Dragon crashes or does not allow full text control in Windows XP