Error 0x8007000D when activating Office 2010

Problem

When you are trying to activate Office 2010 you receive a message saying “An unspecified error has occurred. Your request cannot be processed at this time. Please try again later. (0x8007000D)”.

It is also advisable to check to see if Device Manager is unable to load (at this point, it should not display any devices but instead show a blank window).

Cause

This is caused by a registry error or an operating system issue.

Solution

  1. Download Subinacl from the link below:
    http://www.microsoft.com/downloads/details.aspx?familyid=e8ba3e56-d8fe-4a91-93cf-ed6985e3927b&displaylang=en
  2. Run and install the Subinacl.msi file into the C drive.
    (Should be the default install location when you run the file)
  3. Once you have installed this successfully, right click on the link below and click Save Target As / Save Link As to download it: Office 2010 Activation Fix Batch File.
  4. Go to the folder where you downloaded the batch file. Right click on the file and click “Run as administrator”. Click Yes or Continue to proceed if prompted.
    • If using Windows XP then you can run the file normally while logged in as an administrator user.
  5. Once done, the Command Prompt will say “Press any key to continue”. Do this and the window will close.

Office will now activate and Device Manager should now display the devices correctly.

120 comments

    1. I know very little so would not have been able to solve this myself – thank you – quick & easy and it worked

    2. So helpful, thank you, after several attempts with Microsofts useless fixes I tried this and it worked.

  1. Yup, that worked. Hopefully that executable file that I ran in order to fix the problem won’t highjack my computer. I wonder what the actual error is…

  2. Life saver – after many attempts thought I would have to do a fresh install on a computer just two days old!

  3. This can ALSO occur, long after you have successfully installed (and activated) another version of Microsoft Office on your computer.

    In my experience, this later problem is caused by installing a purchased key over-top a manufacturer’s pre-installed edition of the software.

    For some reason, the Microsoft Office 2010 edition from some OEM manufacturers does not recognize that you installed another version of Office, and confuses the correct key with the key needed to activate your local edition.

    To avoid this condition, before installing any versions of Microsoft Office on a “new” PC, be certain to UNINSTALL any versions of Microsoft office listed in the Control Panel / Programs and Features.

    Then proceed with normal installation.

  4. After trying different solutions proposed in the net, even in microsoft support sites – which didn’t work – I finally landed here, tryed your solution and … everything is ok now! Thank you very much!!

  5. Like everyone else this was a wonderful and easy fix to an otherwise frustrating problem that even Microsoft couldn’t help with. Thanks so much!

  6. This worked, thank god for people in the know willing to share. I was literally pulling my hair out going around in install – uninstall circles following other ideas!

  7. Simple and straight forward instructions. After spending the whole day looking for a solution, this worked so well i couldn’t even believe it. Thanks you so much

  8. This was brilliant! I spend 6 hours on the phone with India and they couldn’t fix it. Clearly looked in the wrong place. Woot!

  9. Thank you so much. So simple to follow and it works. I wish I had found this answer days ago after following advice and instructions on other forums that did not work. You are a star. I am very happy xxx

  10. Thank you. After spending 90 mins on the phone to Microsoft with no solution, this worked PERFECT.

  11. Su! Thanks so much. I wasted my entire Sunday trying to fix this and then finally found your solution – which worked in minutes!

  12. As a Mac user, I’d like to offer a fix that I was able to use. I had the same activation error, and read on here that multiple versions of the program existing on the computer could cause the error. I looked in my downloads and applications and made sure to delete every version that had nothing to do with the newest aka the .dmg files from older online purchase downloads. Fixed the error right away.

  13. WOW. After two days of desperate search and frustration about Microsoft’s reluctant help desk… this! Thanks a lot for posting this – you helped me solve my problem in two minutes.

  14. AMAZING!!!! I just spent 3 hours on the phone/pc with a microsoft tech and they couldn’t figure this thing out! BINGO!

  15. You are a wonderful, wonderful man Jonathan, thanks so much! Like others I’ve had a nightmare for two days and been royally messed around by Microsoft. Found this solution – sorted in 2 mins after a reboot!

  16. After being on the phone to Microsoft for 3 calls lasting about 30mins and not being able to fix the problem.
    They wanted me to pay for a new warranty as it was for an old office product.

    This Worked straight away without any problems, Thank you so much pal!

  17. The most helpful post I have ever found on the internet. Took Microsoft office 2010 back to the place where I purchased it and they could not figure out the solution to this supposedly bewildering problem. Took me 1 minute to fix with your help. THANK YOU!!

  18. Oh My God! You’re a star. After spending 2 hrs on the phone with Microsoft and HP today the onl thing left for me to try (at their suggestion) was put my laptop back to factory settings.

    Thank you SO SO SO much

  19. OMG – I have been dealing with this activation error for 6-8 months now, unable to use Word since it would not register. Called Microsoft, of course kept getting someone in India and after one hour, they were unable to fix problem. Said they would call back and fix, not reply call two days in a row. Checked internet again today to hopefully find a patch. Found your information and in five minutes I’m gold!!!! Thank you so much for the easy to follow instructions. pat

  20. Thank you so much, brilliant, spent quite a few hours with MS Helpline they were no help at all, you sorted the problem out in a few minutes.

  21. If you want to provide your e-mail I’ll send you an I-tunes gift card… My Microsoft Office had this problem AND my iTunes would not sync with my ipod classic. I spent all day on this and was about to de-install and re-install iTunes, and was prepared to buy a new license for MS Office.

    Thank God I did a Google search with the exact error message first, which let me here. You just saved me hours AND $100.

    THANK YOU AND HAVE A WONDERFUL NEW YEAR!

  22. Thank you so much for the solution.I’ve spend 5 days in order to fix the problem and nothing would work. With your help i managed to fix the problem. You are great!!!!! Many many many thanks!!!!!!

  23. you are a blessing I have been trying for daysssssssssss to get this right and I finally got it working THANK YOU
    so much

  24. This is a wonderful solution that works beautifully. I have tried to fix this issue for many weeks and the installation problem is SOLVED!!!!

    Thanks a lot!!!

  25. after hours of trying to fix this, and many false starts. I finally find your solution. hey presto fixed, many many thanks

  26. Thanks a ton! It actually worked. I lost my sleep over it yesterday and was almost talked into spending $149 Microsoft protection plan by the customer rep

  27. Thanks. This was a frustrating error. Your tutorial solved the problem in minutes after I had struggled for hours.

    1. Thank you soooo much!!!! i was trying to fix my old Microsoft Office, but gave up after spending days and days of fixing. Purchased new Office key and tried to activate it- same thing- couldn’t activate it. Than i realized something was wrong with my Windows… Thank you so much for your help!!!!!!

  28. So glad I found this. Other solutions didn’t work but this did. I still have no idea why Office 2010 suddenly decided it needed to be activated when it had been activated in 2010 and had been working normally till yesterday. Then it wouldn’t allow activation until I used this solution. Thank you for posting it

  29. After approx an hour on the phone being transferred between various Microsoft offices they wanted $99 to help me !!! Luckily I found this and IT WORKS. Thank you!

  30. hello,
    It happens that I have the same problems with davoir an office facility 2013.Est Could someone help me find a solution because I read the manipulations described are all in office 2010.
    Thank you in advance!

  31. after HOURS and headaches with 3 microsoft techs, your fix worked in less than 5 minutes. THANK YOU SO MUCH!!!!!!!!

  32. Thank you very much 🙂
    This fix worked (finally) great for me (instead of other mentioned fixes e.g. @ Microsoft like MicrosoftFixit50485.msi or MicrosoftFixit50669.msi ) :-)))

  33. Thank you. I am so pleased. I tried various other advice with no success. This problem has been bugging me for ages.

  34. 4 hours of Microsoft support no result. Five minutes following your instructions and it’s fixed. Thanks

  35. Thank you so much! Getting error codes still after other fixes. This cleared it all up easily and fixed the device manager as well! Fantastic!

  36. Why would one use this fix? What company are you and why would I trust that you’re not setting me up to be hacked? Why isn’t Microsoft availing themselves to fix this error?

    1. You would use this fix if you were experiencing the error mentioned.

      Fix-KB is operated by Microlink. We created the website to document problems that we’ve fixed as a useful resource for ourselves, our customers and others to come back to.

      When following someone’s instructions online, you are doing so at your own risk. However, you’ll notice that the Subinacl application in Step 1 is actually a download from the official Microsoft website. As for the batch file in Step 3, you are able to safely look at the code by opening the file with a text editor like Notepad.

  37. Thanks a lot for solution, it helped fix the 0x8007000D error, there was a problem with Activating Windows 7, now it`s gone 😉

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