Can’t connect to Internet – Error 651

Problem

On Windows 7, you are unable to connect to the Internet and see the following message:
“Error 651: The Modem (or other connecting device) has reported an error.”

Solution

Try the following:

• Reset TCP/IP Settings.
• If using a Laptop, make sure the wireless switch or button is turned on.
• Replace the RAS PPPoE driver:
  1. Open a Command Prompt as Administrator.
  2. Select all the code below, then right click it and click Copy:
     TAKEOWN /F "C:\Windows\system32\drivers\raspppoe.sys"
ICACLS "C:\Windows\system32\drivers\raspppoe.sys" /grant administrators:F
  3. Right click in the Command Prompt window and click Paste.
  4. Press Enter.
  5. Once it has finished, close the Command Prompt.
  6. Go to the following folder:
     C:\Windows\system32\drivers
  7. Rename the raspppoe.sys file to raspppoe2.sys
  8. Right click on the following file:
     Vista RAS PPPoE Driver.
  9. Extract the raspppoe.sys file, then save it in the C:\Windows\system32\drivers folder.
  10. Restart the computer.
• If using a Modem, obtain the latest driver.
• Reset your router.
• Re-install your network card drivers.