“Administrator rights are required to run this software for the first time.” on ReadIris 12

Problem

When you open ReadIris 12 on Mac OS X Lion, you get the following error:

Cause

The serial number was not entered during the install. If you press cancel when asked for it then it still appears as if the installation completed successfully.

Solution

Easy Solution

Run the ReadIris 12 installer again and enter the serial number when prompted.
If you are not asked for a serial or do not have the install disc, then download and run ReadIris 12.0.7.

(This is newer than the version available on the official website.)

Advanced Solution

With thanks to Andrew Slack via comments

  1. Go to your Applications folder.
  2. Open the Utilities folder.
  3. Double click on Terminal.
  4. In the Terminal window, type sudo bash and press Enter.
  5. You will need to enter your password and press Enter.
    • It won’t show any characters when you type.
    • If you do not have a password then set one first.
  6. Copy and paste the relevant line into Terminal and press Enter:
    • For ReadIris 12 Pro:
      cd /Applications/Readiris\ Pro\ 12/Readiris.app/Contents/MacOS
    • For ReadIris 12 Corporate:
      cd /Applications/Readiris\ Corp\ 12/Readiris.app/Contents/MacOS
  7. Type in “./Readiris” (without quotes) and press Enter.
  8. You will be asked for your serial number. Enter it here and click OK.
  9. Once ReadIris has loaded, quit the application and quit any Terminal windows you opened. ReadIris should now open normally.

9 comments

  1. I have the same problem. First I install 12.0 on my imac (Lion os). The program wan´t start. I upgrade it to 12.05 and then I get “Administrator rights…..”, I was newer asked about serial number. I have tried to reinstall but I didn´t get the question.

    Reply

    1. Have updated the article to include a download for ReadIris 12.0.7. This should fix it for you.

      Reply

  2. Thanks
    Sorry to say the link is a problem for me and if I log in to ReadIris they still have 12.05
    /Åke

    Reply

  4. Here is a fix that doesn’t require downloading anything and should work on all versions of ReadIris 12 (I have corporate, so the download wasn’t sufficient for me as it is for Pro). Having installed from the CD that came with my IRIScan Office Pro under Lion I got nothing when I tried to run ReadIris Corporate. I then installed the 12.05 update. This gave me the Administrator Rights problem. Rerunning the installer made no difference.

    Although you may be logged in as a user with admin rights, ReadIris doesn’t appear to actually run with elevated privileges unless forced to. What you need to do is temporarily give it administrative rights – here is how…. (you will need to be an administrative user, of course).

    Open Terminal.app

    Type “sudo bash” (without the ” marks) and press enter. This will then ask for your password (the same as you log into Mac OS with). Once you’ve entered your password you’ll get another terminal prompt.

    Then type (without quotes) “cd /Applications/Readiris\ Corp\ 12/Readiris.app/Contents/MacOS” and hit enter

    Then type (without quotes) “./Readiris” and hit enter.

    This should run ReadIris and ask you for the serial number. Enter your serial number. You then need to request the activation key, which seems to require registration, so I did that, and immediately received the four digit alphanumeric code in an email from IRIS. Enter that, and it should work. Note – You will then need to quit ReadIris, and start it normally as your own user by clicking on its icon.

    Back in the terminal window you should see some exit messages – these don’t matter. You can just close the terminal, ignoring any warnings. Or if you prefer you can type exit repeatedly until it goes away.

    I’ve only tested this with Corporate, but given the nature of the problem, it ought to work with any version.

    hope this helps someone

    Andrew

    Reply

    2. I can confirm that this method (with a slightly changed path) also works for ReadIris 12 Pro and have added your solution to the main article. Thank you.

      Reply

  5. “U hebt beheerdersrechten nodig om deze software de eerste keer op te starten”
    Same problem… but I was lucky: it worked also in the Dutch version, but first I had to change the name of the folder “ReadIris Pro 12” into “ReadIrisPro12”.
    Thus the instruction became:
    “cd /Applications/ReadirisPro12/Readiris.app/Contents/MacOS”
    then: “./Readiris”
    Entered the serial and yes, it worked.

    PS this solution does not appear on the site of readIris, although they describe the problem but their proposed solution did not work for me.
    I took the phone for technical support, but I was told that technical support is only possible via email…

    Reply

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