Problem
When you are trying to activate Office 2010 you receive a message saying “An unspecified error has occurred. Your request cannot be processed at this time. Please try again later. (0x8007000D)”.
It is also advisable to check to see if Device Manager is unable to load (at this point, it should not display any devices but instead show a blank window).
Cause
This is caused by a registry error or an operating system issue.
Solution
- Download Subinacl from the link below:
http://www.microsoft.com/downloads/details.aspx?familyid=e8ba3e56-d8fe-4a91-93cf-ed6985e3927b&displaylang=en - Run and install the Subinacl.msi file into the C drive.
(Should be the default install location when you run the file) - Once you have installed this successfully, right click on the link below and click Save Target As / Save Link As to download it: Office 2010 Activation Fix Batch File.
- Go to the folder where you downloaded the batch file. Right click on the file and click “Run as administrator”. Click Yes or Continue to proceed if prompted.
- If using Windows XP then you can run the file normally while logged in as an administrator user.
- Once done, the Command Prompt will say “Press any key to continue”. Do this and the window will close.
Office will now activate and Device Manager should now display the devices correctly.
Thank you this worked great.
I know very little so would not have been able to solve this myself – thank you – quick & easy and it worked
This also works. Don’t know if it’s the same thing, but it was the only thing that worked for me.
It’s a fixit tool for any windows but it’s for the same error code and it worked for me. Office now works, and my device manager is no longer empty
http://support.microsoft.com/kb/2230957/en-gb
So helpful, thank you, after several attempts with Microsofts useless fixes I tried this and it worked.
thanks a lot. it worked
Works great thx!
Worked for me. Thanks!
Worked for me – thanks very much indeed
SOOOO THANKFUL!!! Thank you!!!! }:-D
Many thanks excellent
Thx. Working fine.
Thank you thank you thank you!!!!!
This worked perfectly for me – thanks so much!
thank you sooooooo much !! you are amazing
Yup, that worked. Hopefully that executable file that I ran in order to fix the problem won’t highjack my computer. I wonder what the actual error is…
Works great. Excellent work.
Thank you!!! This worked for me.
Life saver – after many attempts thought I would have to do a fresh install on a computer just two days old!
Perfect solution, It Worked!
THank you!!!!
Thanks! Works great!
Worked for me!
Thank you.
You saved my day! Thanks a lot!
Fantastic, Thank you
Thank you so much!!! This worked perfectly. I tried many others, only to fali.
This can ALSO occur, long after you have successfully installed (and activated) another version of Microsoft Office on your computer.
In my experience, this later problem is caused by installing a purchased key over-top a manufacturer’s pre-installed edition of the software.
For some reason, the Microsoft Office 2010 edition from some OEM manufacturers does not recognize that you installed another version of Office, and confuses the correct key with the key needed to activate your local edition.
To avoid this condition, before installing any versions of Microsoft Office on a “new” PC, be certain to UNINSTALL any versions of Microsoft office listed in the Control Panel / Programs and Features.
Then proceed with normal installation.
Wow! Great to find a post knoinckg my socks off!
Perfect…….. Absolutely working!!!
Thanks.. the instructions are easy to follow and it works.. 🙂
Works, thanks
Worked Great Thanks
It seems to have worked. I’m not being asked to activate anymore. Thanks!!!
Brilliant, thank you very much for this useful article!
Thank you so much!!!!
After trying different solutions proposed in the net, even in microsoft support sites – which didn’t work – I finally landed here, tryed your solution and … everything is ok now! Thank you very much!!
this worked! no clue what I was doing but thanks a lot
…joining the que, and saying big Thanks!
Brilliant, such a shame that Microsoft could not tell me this themselves…
Worked like a charm ! Thanks 🙂
It works for me. Thanks.
Brilliant!! Useful article
It works than you so much
Like everyone else this was a wonderful and easy fix to an otherwise frustrating problem that even Microsoft couldn’t help with. Thanks so much!
You are the best. Worked like a charm. Had to reboot and do it twice but what the hey!
Thanks.
This worked, thank god for people in the know willing to share. I was literally pulling my hair out going around in install – uninstall circles following other ideas!
Awesome, I spent half day for this issue
Simple and straight forward instructions. After spending the whole day looking for a solution, this worked so well i couldn’t even believe it. Thanks you so much
Really great help, easy to do and nicely working. Thank you very much.
This was brilliant! I spend 6 hours on the phone with India and they couldn’t fix it. Clearly looked in the wrong place. Woot!
Thanks for this. I got it to activate finally with your help. Thanks so much!
Worked Great,
Excellent instructions
Thanks!!
Thank you so much. So simple to follow and it works. I wish I had found this answer days ago after following advice and instructions on other forums that did not work. You are a star. I am very happy xxx
Thanks, worked like a dream.
Thank you. After spending 90 mins on the phone to Microsoft with no solution, this worked PERFECT.
This worked like a charm. Thanks very much. I never would have known to try this.
Su! Thanks so much. I wasted my entire Sunday trying to fix this and then finally found your solution – which worked in minutes!
As a Mac user, I’d like to offer a fix that I was able to use. I had the same activation error, and read on here that multiple versions of the program existing on the computer could cause the error. I looked in my downloads and applications and made sure to delete every version that had nothing to do with the newest aka the .dmg files from older online purchase downloads. Fixed the error right away.
WOW. After two days of desperate search and frustration about Microsoft’s reluctant help desk… this! Thanks a lot for posting this – you helped me solve my problem in two minutes.
AMAZING!!!! I just spent 3 hours on the phone/pc with a microsoft tech and they couldn’t figure this thing out! BINGO!
thanks sir
Many thanks!
You are a wonderful, wonderful man Jonathan, thanks so much! Like others I’ve had a nightmare for two days and been royally messed around by Microsoft. Found this solution – sorted in 2 mins after a reboot!
After being on the phone to Microsoft for 3 calls lasting about 30mins and not being able to fix the problem.
They wanted me to pay for a new warranty as it was for an old office product.
This Worked straight away without any problems, Thank you so much pal!
The most helpful post I have ever found on the internet. Took Microsoft office 2010 back to the place where I purchased it and they could not figure out the solution to this supposedly bewildering problem. Took me 1 minute to fix with your help. THANK YOU!!
Oh My God! You’re a star. After spending 2 hrs on the phone with Microsoft and HP today the onl thing left for me to try (at their suggestion) was put my laptop back to factory settings.
Thank you SO SO SO much
Thank you from Russia)
How about for Mac’s? i have the same problem
Thank you from Bulgaria as well 🙂
this also worked for me! thanks for solving a very frustrating problem
Brilliant!
Thanks so much. It took me a long time but cannot fix the issue. Now it is ok with your solution
OMG – I have been dealing with this activation error for 6-8 months now, unable to use Word since it would not register. Called Microsoft, of course kept getting someone in India and after one hour, they were unable to fix problem. Said they would call back and fix, not reply call two days in a row. Checked internet again today to hopefully find a patch. Found your information and in five minutes I’m gold!!!! Thank you so much for the easy to follow instructions. pat
Thank you so much, brilliant, spent quite a few hours with MS Helpline they were no help at all, you sorted the problem out in a few minutes.
WHOOP thanks mate, what a top lad. works for me!!
thank you so much, it worked for me as well
THANK YOU!!!!!!!!!!!
Thanks a lot from UK!!
If you want to provide your e-mail I’ll send you an I-tunes gift card… My Microsoft Office had this problem AND my iTunes would not sync with my ipod classic. I spent all day on this and was about to de-install and re-install iTunes, and was prepared to buy a new license for MS Office.
Thank God I did a Google search with the exact error message first, which let me here. You just saved me hours AND $100.
THANK YOU AND HAVE A WONDERFUL NEW YEAR!
Wow! What a lifesaver. Thank you so much.
Thank you so much for the solution.I’ve spend 5 days in order to fix the problem and nothing would work. With your help i managed to fix the problem. You are great!!!!! Many many many thanks!!!!!!
you are a blessing I have been trying for daysssssssssss to get this right and I finally got it working THANK YOU
so much
Thank you so much – I could kiss you!!
This is a wonderful solution that works beautifully. I have tried to fix this issue for many weeks and the installation problem is SOLVED!!!!
Thanks a lot!!!
after hours of trying to fix this, and many false starts. I finally find your solution. hey presto fixed, many many thanks
Thanks a ton! It actually worked. I lost my sleep over it yesterday and was almost talked into spending $149 Microsoft protection plan by the customer rep
Work wala 1st time excellent. brilliant work.
Thanks a million
malek
thnks a lot
Thank you for this fix. Saved me a lot of work. Worked a treat.
Brilliant! Great tutorial simple to follow and an easy solution. Keep up the great work!
Thanks. This was a frustrating error. Your tutorial solved the problem in minutes after I had struggled for hours.
Been struggling with this for far too long, THANK YOU SO MUCH
Thank you soooo much!!!! i was trying to fix my old Microsoft Office, but gave up after spending days and days of fixing. Purchased new Office key and tried to activate it- same thing- couldn’t activate it. Than i realized something was wrong with my Windows… Thank you so much for your help!!!!!!
I LOVE IT!!!! so not computer savvy and I can FINALLY work on my computer!!!! YES!
So glad I found this. Other solutions didn’t work but this did. I still have no idea why Office 2010 suddenly decided it needed to be activated when it had been activated in 2010 and had been working normally till yesterday. Then it wouldn’t allow activation until I used this solution. Thank you for posting it
Finally fixed thx to this post, saved my day. Thx
Fantastic…It works !!!
it works !! i love you.
After approx an hour on the phone being transferred between various Microsoft offices they wanted $99 to help me !!! Luckily I found this and IT WORKS. Thank you!
works like a charm!!!!
Thank you very much you’re a life saving genius
Thank you
Thank you so much! I’d tried god knows how many “solutions” before this one worked.
You are a god among men!
Nothing more to add here.
hello,
It happens that I have the same problems with davoir an office facility 2013.Est Could someone help me find a solution because I read the manipulations described are all in office 2010.
Thank you in advance!
great fix thank you so much. saved hours of going back and forth with microsoft.
Or just start any office program with admin rights, and try to activate the product. It really works!
after HOURS and headaches with 3 microsoft techs, your fix worked in less than 5 minutes. THANK YOU SO MUCH!!!!!!!!
Thank you very much 🙂
This fix worked (finally) great for me (instead of other mentioned fixes e.g. @ Microsoft like MicrosoftFixit50485.msi or MicrosoftFixit50669.msi ) :-)))
Did work great! Thanks!
Brilliant. Thank you!
thank you so much. I have been tearing my hair out for two days. I was about to give up
Thank you. I am so pleased. I tried various other advice with no success. This problem has been bugging me for ages.
Thank you, I’d been getting nowhere till I found this. Wonderful!
Thank you so much! I spent hours trying to fix this problem. Now it work!s again
You are a freaking genius. Thanks.
4 hours of Microsoft support no result. Five minutes following your instructions and it’s fixed. Thanks
It worked! Thanks a lot.
Thank you so much! Getting error codes still after other fixes. This cleared it all up easily and fixed the device manager as well! Fantastic!
Why would one use this fix? What company are you and why would I trust that you’re not setting me up to be hacked? Why isn’t Microsoft availing themselves to fix this error?
You would use this fix if you were experiencing the error mentioned.
Fix-KB is operated by Microlink. We created the website to document problems that we’ve fixed as a useful resource for ourselves, our customers and others to come back to.
When following someone’s instructions online, you are doing so at your own risk. However, you’ll notice that the Subinacl application in Step 1 is actually a download from the official Microsoft website. As for the batch file in Step 3, you are able to safely look at the code by opening the file with a text editor like Notepad.
Thanks a lot for solution, it helped fix the 0x8007000D error, there was a problem with Activating Windows 7, now it`s gone 😉