Problem When trying to use a remote assistance program (such as TeamViewer) to change Kaspersky 2010 settings. You are unable to move the mouse inside of that window. Only the local user is able to edit the settings. Solution Only the local user can follow these steps: Open the Kaspersky application. Go to Settings ->… Continue reading Kaspersky 2010 won’t allow Remote Assistance users to change settings
Tag: Kaspersky
How to remove Kaspersky passwords
If you forgets your password that you set for your Kaspersky product it can prevent you from changing settings in the program. You can remove the password by following these instructions: Method 1 Select your version for instructions: Kaspersky 7 Kaspersky 2009 Kaspersky 2010 Kaspersky 2011 Method 2 Boot into Safe Mode. Press the Windows Key +… Continue reading How to remove Kaspersky passwords
Kaspersky install says McAfee is already installed
Problem When installing a Kaspersky product, it says it cannot install because a McAfee product is already installed. Solution You need to download and run the McAfee Removal tool. Then restart your computer and try installing Kaspersky again.
Kaspersky won’t install because of previous versions
Problem When installing a Kaspersky product, the installer tells you to remove previous versions first. After removing them, the install still does not work. Solution Download and run the Kaspersky Removal Tool. Enter the code to verify the removal. Then restart the computer and try installing again.
Kaspersky never finishes update or gets stuck on 100%
This article applies to Kaspersky Internet Security 2009 but may apply to other versions as well. Problem Kaspersky is displaying messages saying updates need to be made, updating and getting to 100% but never finishing the update then use the following fix. Solution Right click the Kaspersky system tray icon (usually in the bottom right… Continue reading Kaspersky never finishes update or gets stuck on 100%