Problem The Plantronics Calisto BT Adapter that was supplied with Dragon Dictate or MacSpeech shows no lights when plugged into a USB Port on your Mac. You may have tried other ports and devices which work. The Bluetooth headset is undetected in the software. Solution Reset the PRAM / NVRAM.
Problem The Plantronics Calisto Bluetooth headset that was provided with Dragon Dictate or MacSpeech will pair using the Mac’s built in Bluetooth function but will not appear as a recognised audio input in the software. Cause The headset is not supposed to be paired by running the Mac Bluetooth application. Solution Use the provided Bluetooth USB Adapter… Continue reading Dragon Dictate headset not detected
Problem Your Plantronics headset is being recognised in Windows but is not recording sound from the microphone. Solution Open Device Manager. Find the Plantronics headset in the list. It may show a yellow exclamation mark. Right click it and click Uninstall. Right click anywhere in the Device Manager and select “Scan for hardware changes”.