Problem When trying to scan wirelessly with a Canon Multifunction printer / scanner in MP Navigator, you get the following error: “Cannot communicate with scanner. Cable may be disconnected or scanner may be turned off. Check status. Scanner driver will be closed. 2.1.0” Cause The incorrect driver is selected in MP Navigator. Solution In MP Navigator, click… Continue reading Error when scanning using Canon Multifunction on Mac
Problem When using your Scanner plugged in to a USB hub, any scan that it makes is just a black page. You may notice if you lift up the scanner lid that the scanner light is not on. Cause There is either not enough power supplied to the hub or the bulb has blown. Solution Plug the… Continue reading Blank scans when Scanner is connected to USB hub
Problem When scanning with an Opticbook 3600 using ReadIris on a Mac, you get an error stating that it cannot find the BookTWAIN device. Cause This can be caused by a bad driver or installation. Solution Turn off the scanner. Delete these folders: /Library/Application Support/Plustek /Applications/Plustek Delete ths folder: /Library/Image Capture/TWAIN Data Sources/BookTWAIN.ds Delete all… Continue reading "Cannot find BookTWAIN" with OpticBook 3600
Problem When using ClaroRead for Mac, ReadIris will load but won’t scan anything. Solution Make sure the scanner is set in the ClaroRead and ReadIris preferences. If that doesn’t work, then try running ReadIris in 32bit and running updates.
Wireless scanners are currently unsupported in Texthelp Read & Write Gold. It has only been programmed with a wired connection in mind. This applies to the PC and Mac version.