Problem When you place the cursor in Word and press play Claro will not read the live text and instead reverts to reading whatever was previously on the clipboard. Cause This issue is to do with the two programs operating on different permissions levels and/or may relate to problems with the Microsoft Office Word installation,… Continue reading Claro Read won’t read from the cursor in Microsoft Word
To reset your Claro data: Close ClaroRead and Microsoft Word if they are open. Press the Windows Key + R, type %appdata% and press Enter. Rename or delete the Claro Software folder. Press the Windows Key + R, type %localappdata% and press Enter. Rename or delete the Claro Software folder.
Problem When using your ClaroRead software in Mac OS X Lion, you may experience several problems with the application such as it not reading from Microsoft Word. Cause Your version is not compatible with Lion. Solution Email email@example.com and request the latest version for Lion.
Problem When you try to test Text to Speech from the Control Panel you hear no sound yet you are able to hear other forms of audio such as music when you play them.You may also not hear anything when using a screen reader such as ClaroRead. Cause This can be caused by problems with… Continue reading No sound from Text to Speech
Problem When using ClaroRead for Mac, ReadIris will load but won’t scan anything. Solution Make sure the scanner is set in the ClaroRead and ReadIris preferences. If that doesn’t work, then try running ReadIris in 32bit and running updates.