ClaroRead crashes when setting a scanner to use ReadIris

Problem When setting up a scanner to use ReadIris in ClaroRead it crashes. Solution Make sure ClaroRead and ReadIris are fully closed. Go to the user folder, then Library/Preferences Remove any files that contain: com.claro Remove any files that contain: com.irislink Remove the ReadIris 11 Prefs folder. Now try setting up the scanner in ClaroRead… Continue reading ClaroRead crashes when setting a scanner to use ReadIris

Scanner not detected in ReadIris 12

This fix was used whilst troubleshooting an OpticBook 3600 scanner but should work for problems with other scanners. Go to the Applications folder. Open the Readiris folder. Ctrl + Click on the Readiris 12 application and select Get Info. Check the box for 32 Bit Mode. Close this window and launch ReadIris. Go to the… Continue reading Scanner not detected in ReadIris 12